Disclaimers & Support
Effective Date: August 1, 2026
Website: https://revivedigitalgadgets.com
This page contains important disclaimers, support information, and grievance redressal details for Revive Digital, a brand/unit of The Matrix Infotech Paradigms, Kozhikode, Kerala, India.
Customers are requested to read this page along with our Terms & Conditions, Privacy Policy, product page details, and invoice terms before purchasing or submitting any product for return, warranty, repair, service, buyback, or exchange.
Part A — Disclaimers
1. Refurbished Product Disclaimer
Revive Digital sells refurbished, pre-owned, open-box, clearance/as-is, and selected new electronic products.
Refurbished products are pre-owned devices that have been checked, cleaned, repaired where required, graded, and prepared for resale. They are not brand-new products and may show signs of previous use depending on the product grade.
- Minor scratches
- Sticker marks
- Discoloration
- Dents
- Keyboard or trackpad shine
- Minor cosmetic wear
These cosmetic conditions shall not be treated as defects if they are consistent with the selected product grade.
2. Product Grade Disclaimer
Product grades such as Grade A, Grade B, and Grade C primarily refer to cosmetic condition unless specifically mentioned otherwise.
- Grade A: Excellent Cosmetic Condition
- Grade B: Good Cosmetic Condition
- Grade C: Budget Cosmetic Condition
3. Brand & Trademark Disclaimer
All brand names, logos, trademarks, model names, and product names belong to their respective owners.
Revive Digital is an independent seller/refurbisher unless specifically stated otherwise.
4. Image Disclaimer
Product images may be actual images or representative images. Actual product appearance may vary due to:
- Lighting conditions
- Viewing angle
- Cosmetic grade
- Stock availability
- Batch variation
- Display settings
5. Specification Disclaimer
Specifications including processor, RAM, storage, display, graphics, operating system, battery condition, warranty, accessories, and box contents will be listed on the product page and invoice.
The product page and invoice terms shall prevail over general website content or marketing content.
6. Battery Disclaimer
Battery is a consumable component.
- Battery backup depends on usage and settings.
- Battery backup hours are not guaranteed unless specifically mentioned.
- Normal battery degradation is not treated as a warranty defect.
7. Adapter / Charger Disclaimer
Adapters may be original or compatible unless specifically stated otherwise.
- Functional failure may be covered under warranty.
- Physical damage is not covered.
- Surge damage is not covered.
- Improper usage is not covered.
8. Software / OS Disclaimer
Operating systems, Microsoft Office, antivirus software, and licenses are included only if specifically mentioned on the product page or invoice.
- No pirated software is provided.
- Software support is not covered under hardware warranty.
- Virus removal is not covered under hardware warranty.
- Data recovery is not covered under hardware warranty.
9. Data Loss Disclaimer
Customers are responsible for backing up and removing all personal, confidential, and business data before submitting any device for service, warranty, return, buyback, or repair.
Revive Digital is not responsible for:
- Data loss
- Password loss
- Software loss
- Business information loss
- Personal information loss
10. Warranty Seal / Serial Number Disclaimer
Warranty may be void if any serial number, asset ID, QR code, or warranty seal is removed, damaged, or tampered with.
11. Service / Repair Disclaimer
Warranty service may include:
- Diagnosis
- Repair
- Part replacement
- Replacement with equivalent product
- Refund or store credit where applicable
12. Return / Refund Disclaimer
Reporting an issue within the return window does not automatically guarantee a refund or replacement.
All claims are subject to:
- Inspection
- Technical verification
- Product page terms
- Invoice terms
13. Courier / Transit Disclaimer
Customers must inspect packages at delivery.
- Transit damage must be reported within 48 hours.
- Wrong product must be reported within 48 hours.
- Missing accessories must be reported within 48 hours.
- Package tampering must be reported within 48 hours.
14. Third-Party Service Disclaimer
Revive Digital may use third-party providers including:
- Shopify
- Payment Gateways
- Banks
- Courier Partners
- WhatsApp Providers
- Email Providers
- CRM Systems
15. Legal Disclaimer
Nothing in this page excludes or limits any customer rights available under applicable Indian law.
Part B — Support & Grievance
16. Customer Support
Revive Digital
A brand/unit of The Matrix Infotech Paradigms
Customer Care: 9048114462
WhatsApp: 9048114462
Email: matrixecommerce3@gmail.com
Address: THE MATRIX INFOTECH PARADIGMS
GROUND FLOOR, 64/1803, CITY GATE, ERANHIPALAM BYEPASS, Near KARUNA SCHOOL, PAUL NAGAR JUNCTION, Kozhikode, Kerala, 673006
Working Hours: 24 hours
17. Before Contacting Support
Please keep the following details ready:
- Order ID
- Invoice Number
- Customer Name
- Registered Mobile Number
- Product Model
- Serial Number / Asset ID
- Date of Delivery
- Issue Description
- Photos / Videos (if applicable)
18. Warranty / Service Request
Customers may raise requests through:
- Website Service Form
- Customer Care Phone
- Store Location (where available)
19. Return Request
DOA, wrong product, missing accessories, transit damage, or package tampering must be reported within 48 hours of delivery.
20. Grievance Redressal
Email: matrixecommerce3@gmail.com
Phone: 9048114462
21. Important Support Note
Support, warranty, return, replacement, and refund decisions are subject to inspection, verification, invoice terms, and product page terms.
22. Contact Details
Revive Digital
A brand/unit of The Matrix Infotech Paradigms
GSTIN: 32AACFT4710E1ZR
Website: https://revivedigitalgadgets.com
Phone: 9048114462
Email: matrixecommerce3@gmail.com
Address: THE MATRIX INFOTECH PARADIGMS
GROUND FLOOR, 64/1803, CITY GATE, ERANHIPALAM BYEPASS, Near KARUNA SCHOOL, PAUL NAGAR JUNCTION, Kozhikode, Kerala, 673006
Working Hours: 24 hours
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