Privacy Policy

Effective Date: August 1, 2026

Website: https://revivedigitalgadgets.com

This Privacy Policy explains how Revive Digital, a brand/unit of The Matrix Infotech Paradigms, Kozhikode, Kerala, India, collects, uses, stores, shares, and protects customer information when customers visit our website, place orders, request service, raise warranty claims, submit return requests, contact support, or use any service provided by Revive Digital.

For the purpose of this Privacy Policy, "Revive Digital", "Revive", "we", "us", and "our" refer to Revive Digital / The Matrix Infotech Paradigms. "Customer", "you", and "your" refer to any person or business using our website or services.

By using this website, placing an order, submitting information, or contacting us, you agree to the collection and use of information as described in this Privacy Policy.

1. Business Details

Brand Name: Revive Digital

Legal / GST Registered Name: The Matrix Infotech Paradigms

Location: Kozhikode, Kerala, India

GSTIN: 32AACFT4710E1ZR

Website: https://revivedigitalgadgets.com

Customer Care: 9048114462

Email: matrixecommerce3@gmail.com

Address: THE MATRIX INFOTECH PARADIGMS
GROUND FLOOR, 64/1803, CITY GATE, ERANHIPALAM BYEPASS, Near KARUNA SCHOOL, PAUL NAGAR JUNCTION, Kozhikode, Kerala, 673006

Working Hours: 24 hours

2. Information We Collect

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • GST details for business buyers, where applicable
  • Order details
  • Payment transaction status
  • Payment reference number / transaction ID
  • Product details purchased
  • Product serial number / asset ID
  • Warranty registration details
  • Service request details
  • Return/refund request details
  • Photos, videos, or documents shared by customers
  • Communication history through phone, WhatsApp, email, website forms, or support channels
  • Device information such as IP address, browser type, operating system, and usage data
  • Cookies and tracking information

We do not intentionally collect unnecessary sensitive personal information unless required for service, legal compliance, fraud prevention, payment verification, or customer support.

3. Payment Information

Payments may be processed through third-party payment gateways, banks, card networks, UPI providers, EMI providers, wallets, or other payment service providers.

Revive Digital does not store full card numbers, CVV details, or complete banking credentials. Payment information is handled by the respective payment provider according to their privacy policies.

4. Purpose of Collecting Information

  • Process and confirm orders
  • Generate GST invoices
  • Arrange shipping and delivery
  • Provide order updates
  • Verify payment status
  • Process returns, refunds, and replacements
  • Register and verify warranties
  • Handle warranty claims and service requests
  • Provide customer support
  • Prevent fraud and suspicious transactions
  • Improve products and services
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce policies

5. Marketing Communication

We may send offers, updates, product information, or promotional messages through WhatsApp, SMS, email, or other channels where legally permitted or where customer consent has been obtained.

Customers can opt out of promotional communications at any time.

6. Cookies and Website Tracking

Our website may use cookies, analytics tools, tracking pixels, and similar technologies for website functionality, analytics, advertising, fraud prevention, and user experience improvement.

7. Sharing of Information

We may share customer information with trusted third parties including:

  • Courier and logistics partners
  • Payment gateways and banks
  • Shopify and website service providers
  • CRM and support platforms
  • WhatsApp, SMS, and email providers
  • Warranty and service partners
  • Accountants, auditors, and legal advisors
  • Government or regulatory authorities where required

We do not sell customer personal information to advertisers or unrelated third parties.

8. Data Retention

Customer information may be retained for order fulfilment, GST records, accounting, warranty management, dispute resolution, fraud prevention, legal compliance, and customer support purposes.

9. Data Security

We take reasonable security measures to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

  • Limited access controls
  • Password-protected systems
  • Role-based permissions
  • Secure payment gateway integration
  • Internal security procedures

10. Customer Responsibility

Customers must provide accurate information and avoid sharing unnecessary confidential information through support channels.

Before submitting any device for repair, warranty, exchange, buyback, or service, customers should back up and remove all personal data. Revive Digital is not responsible for data loss.

11. Customer Rights

Customers may request to:

  • Access personal information
  • Correct inaccurate information
  • Withdraw marketing consent
  • Request deletion where legally permissible
  • Raise privacy concerns
  • Update contact information

12. Children / Minors

This website is intended for adults or individuals using the website under parental or guardian supervision.

13. Third-Party Links

Our website may contain links to third-party websites, payment gateways, courier tracking pages, social media platforms, or external services. We are not responsible for their privacy practices.

14. Changes to Privacy Policy

Revive Digital may update this Privacy Policy from time to time. Updated versions will be published on this page with the revised effective date.

15. Contact for Privacy Queries

Revive Digital

A brand/unit of The Matrix Infotech Paradigms

Kozhikode, Kerala, India

GSTIN: 32AACFT4710E1ZR

Phone/WhatsApp: 9048114462

Email: matrixecommerce3@gmail.com

Address: THE MATRIX INFOTECH PARADIGMS
GROUND FLOOR, 64/1803, CITY GATE, ERANHIPALAM BYEPASS, Near KARUNA SCHOOL, PAUL NAGAR JUNCTION, Kozhikode, Kerala, 673006

Grievance / Privacy Contact

Email: matrixecommerce3@gmail.com

Phone: 9048114462

Address: THE MATRIX INFOTECH PARADIGMS
GROUND FLOOR, 64/1803, CITY GATE, ERANHIPALAM BYEPASS, Near KARUNA SCHOOL, PAUL NAGAR JUNCTION, Kozhikode, Kerala, 673006