Privacy policy

Privacy Policy
Effective Date: [Add Date]
Website: https://revivedigitalgadgets.com
This Privacy Policy explains how Revive Digital, a brand/unit of The Matrix Infotech
Paradigms, Kozhikode, Kerala, India, collects, uses, stores, shares and protects customer
information when customers visit our website, place orders, request service, raise warranty
claims, submit return requests, contact support or use any service provided by Revive Digital.
For the purpose of this Privacy Policy, “Revive Digital”, “Revive”, “we”, “us” and “our” refer to
Revive Digital / The Matrix Infotech Paradigms. “Customer”, “you” and “your” refer to any
person or business using our website or services.
By using this website, placing an order, submitting information or contacting us, you agree to the
collection and use of information as described in this Privacy Policy.

1. Business Details
Brand Name: Revive Digital
Legal / GST Registered Name: The Matrix Infotech Paradigms
Location: Kozhikode, Kerala, India
GSTIN: 32AACFT4710E1ZR
Website: https://revivedigitalgadgets.com
Customer Care: 9048114462
Email: matrixecommerce3@gmail.com
Address: [THE MATRIX INFOTECH PARADIGMS
GROUND FLOOR, 64/1803, CITY GATE, ERANHIPALAM BYEPASS, Near KARUNA SCHOOL, PAUL NAGAR JUNCTION, Kozhikode, Kerala, 673006
Working Hours: [Add Working Hours]

2. Information We Collect
We may collect the following information from customers:
 Name
 Mobile number
 Email address
 Billing address
 Shipping address

 GST details for business buyers, where applicable
 Order details
 Payment transaction status
 Payment reference number / transaction ID
 Product details purchased
 Product serial number / asset ID
 Warranty registration details
 Service request details
 Return/refund request details
 Photos, videos or documents shared by customers for warranty, return, delivery damage,
missing item or service claims
 Communication history through phone, WhatsApp, email, website forms or other support
channels
 Device information such as IP address, browser type, device type, operating system and
website usage data
 Cookies and similar tracking information
We do not intentionally collect unnecessary sensitive personal information unless required for a
specific service, legal compliance, payment verification, fraud prevention or customer support
purpose.

3. Payment Information
Payments may be processed through third-party payment gateways, banks, card networks, UPI
providers, EMI providers, wallets or other payment service providers.
Revive Digital does not store full card numbers, CVV or complete banking credentials. Payment
information is handled by the respective payment gateway or payment service provider as per
their own terms and privacy policies.
We may store payment status, transaction reference, refund status and order-related payment
information for accounting, GST, fraud prevention, refund and dispute handling.

4. Purpose of Collecting Information
We may use customer information for the following purposes:
 To process and confirm orders
 To generate GST invoices
 To arrange shipping and delivery
 To provide order updates

 To verify payment status
 To process refunds, returns and replacements
 To register and verify warranty
 To handle warranty claims and service requests
 To identify product serial number / asset ID
 To provide customer support
 To verify delivery damage, wrong product, missing item or other claims
 To prevent fraud, misuse, false claims or suspicious transactions
 To improve our website, products and services
 To send service-related communication
 To send promotional communication only where permitted or consented
 To comply with GST, accounting, legal, regulatory and audit requirements
 To resolve disputes and enforce our Terms & Policies

5. Marketing Communication
We may send offers, updates, product information or promotional messages through WhatsApp,
SMS, email or other channels only where legally permitted or where the customer has consented.
Marketing consent should not be pre-ticked at checkout.
Customers may opt out of promotional communication by contacting us or using the
unsubscribe/opt-out option where available. Service-related communication such as order
updates, warranty updates, delivery updates and support communication may still be sent where
required.

6. Cookies and Website Tracking
Our website may use cookies, pixels, analytics tools and similar technologies for:
 Website functionality
 Cart and checkout operation
 Login/session management
 Analytics and website performance
 Advertising and remarketing
 Fraud prevention
 User experience improvement
Customers may disable cookies through browser settings. However, some website features such
as cart, checkout or login may not work properly if cookies are disabled.

7. Sharing of Information
We may share customer information with trusted third parties only where required for business,
service, legal or operational purposes.
This may include:
 Courier and logistics partners
 Payment gateways and banks
 Shopify / website platform service providers
 CRM, helpdesk and customer support systems
 WhatsApp, SMS and email service providers
 Warranty and service support partners
 Accountants, auditors and tax consultants
 Legal advisors
 Fraud prevention and verification service providers
 Government, regulatory, law enforcement or legal authorities where required
 Business partners only where necessary for fulfilment, service, warranty, ITAD, buyback
or customer support
We do not sell customer personal information to advertisers or unrelated third parties.

8. Data Retention
We may retain customer information for as long as required for:
 Order fulfilment
 GST and accounting records
 Warranty and service records
 Return/refund records
 Legal and regulatory compliance
 Audit purposes
 Fraud prevention
 Dispute resolution
 Customer support history
Some records such as invoices, GST records, payment records and warranty/service records may
be retained for the period required under applicable laws and business requirements.
When information is no longer required, we may delete, anonymise or securely archive it,
subject to legal and operational requirements.

9. Data Security
We take reasonable steps to protect customer information from unauthorised access, misuse, loss,
alteration or disclosure.
Security measures may include:
 Limited access to customer data
 Password-protected systems
 Role-based access where possible
 Secure payment gateway usage
 Internal process controls
 Data backup and system monitoring where applicable
However, no website, internet transmission, storage system or electronic communication can be
guaranteed to be 100% secure. Customers should also take precautions while sharing information
online.

10. Customer Responsibility
Customers are responsible for providing accurate and updated information.
Customers must not share unnecessary confidential data, passwords, banking credentials or
sensitive files through website forms, WhatsApp, email or support channels unless specifically
requested for a valid service purpose.
Before submitting any device for return, warranty, repair, service, buyback or exchange,
customers must back up and remove personal, confidential and business data. Revive Digital
may reset, format or reinstall the device during diagnosis, repair, quality check or resale
preparation. Revive Digital is not responsible for data loss or data recovery.

11. Customer Rights
Subject to applicable law and business/legal requirements, customers may contact us to:
 Request access to their personal information
 Request correction of inaccurate information
 Withdraw marketing consent
 Request deletion of information, where legally permissible
 Raise privacy-related concerns
 Update contact or delivery details

Some information may not be deleted immediately if it is required for GST, accounting,
warranty, legal, regulatory, fraud prevention, dispute resolution or business record purposes.

12. Children / Minors
This website is intended for use by adults or by persons using the website with the consent and
supervision of a parent/guardian.
We do not knowingly collect personal information from minors without appropriate consent. If a
parent/guardian believes that a minor has submitted personal information without consent, they
may contact us.

13. Third-Party Links
Our website may contain links to third-party websites, payment gateways, courier tracking
pages, social media pages or external platforms.
Revive Digital is not responsible for the privacy practices, content, security or policies of third-
party websites or services. Customers should review the privacy policies of such third parties
before using them.

14. Changes to Privacy Policy
Revive Digital may update this Privacy Policy from time to time. Updated versions will be
published on this website with the effective date.
Continued use of the website or services after changes are published will be treated as
acceptance of the updated Privacy Policy.

15. Contact for Privacy Queries
For any privacy-related question, correction request, withdrawal of marketing consent or
grievance, please contact:
Revive Digital
A brand/unit of The Matrix Infotech Paradigms

Kozhikode, Kerala, India
GSTIN: 32AACFT4710E1ZR
Phone/WhatsApp: 9048114462
Email: matrixecommerce3@gmail.com
Address: THE MATRIX INFOTECH PARADIGMS
GROUND FLOOR, 64/1803, CITY GATE, ERANHIPALAM BYEPASS, Near KARUNA SCHOOL, PAUL NAGAR JUNCTION, Kozhikode, Kerala, 673006

Grievance / Privacy Contact:
Name: [Add Name]
Designation: [Add Designation]
Email: [Add Email]
Phone: [Add Phone]
Address: [Add Address]